1
Guests send requests instantly
No app download is required unless they want it. Guests use a QR code or link to request amenities, order dining, or book experiences.
One board for every guest request and every team.
Front desk, housekeeping, maintenance, and F&B on one system. Requests are routed, owned, and closed before guests call twice.
compass.hotel/ops
Open Requests 12
In Progress 3
Completed 5
Pending
Pending
In Progress
Completed
The Problem
Most hotels juggle requests across calls, texts, and radios. It works until it does not.
Before Compass
- xRequests scatter across messaging apps and radios.
- xOwners are unclear, and follow-up is slow.
- xManagers cannot see what is waiting in real time.
With Compass
- +Guests scan QR, open a link, or use the Compass app.
- +Requests route to one board with owners and SLAs.
- +Guests and managers both get live status updates.
Simple for guests, clear for staff.
A smooth flow from the guest pocket to your team dashboard.
2
Routed to the right team
Compass acts as the traffic controller. It classifies each request and notifies the correct department automatically.
3
Everyone stays informed
As staff move from received to on-the-way, guests see updates and managers spot bottlenecks without chasing status.
Up and running in days, not months.
No heavy IT projects. Start with one property and scale with confidence.
1
Week 1: Setup
Configure departments, request types, and operating windows.
2
Week 2: Pilot
Run with a small shift team and tune routing rules.
3
Week 3: Rollout
Go live across the property with guided onboarding.
INF
Ongoing
Review performance weekly and expand integrations.
Technical details for IT and Digital teams
Security and Access
Role-based access control
Granular permissions by property and team roles, with scoped admin access.
Integration
Modern API architecture
REST APIs and webhooks connect Compass with PMS and operational systems.
Deployment
Native and web app support
Guest-facing flows run via link or app, while staff use managed web access.