Privacy Policy

This Privacy Policy explains how Profitable Rooms Private Limited (“Columbus”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information when you use our websites, products, and services that automate offline enquiries for hotels, resort brands, destination management companies, and travel operators.

1. Information We Collect

Account & Contact Details

When you sign up for Columbus, request a demo, or contact us, we collect identifiers such as your name, business email, phone number, company name, job title, and the markets you operate in.

Operational & Booking Data

To automate enquiries, we process the content of booking requests, itineraries, pricing information, inventory status, and other operational data you send to or receive through Columbus. This information may include personal data about your guests or sales partners.

Usage & Device Information

We collect analytics about how users interact with the platform—such as log timestamps, feature usage, IP address, and device characteristics—to secure the service and improve product performance.

Support & Feedback

If you participate in interviews, respond to surveys, or open support tickets, we collect the information you choose to share about product experience, performance, or issues encountered.

2. How We Use Information

• Provide, operate, and maintain the Columbus automation platform.
• Respond to enquiries, support requests, and provide onboarding or training.
• Personalise content, configure automations, and optimise system performance.
• Monitor usage, conduct analytics, and generate aggregated performance insights.
• Detect, prevent, and remediate security threats, fraud, or abuse.
• Comply with legal obligations and enforce our Terms of Service and other agreements.
• Communicate product updates, roadmap announcements, and marketing information (with the option to unsubscribe at any time).

3. Legal Bases for Processing

Depending on your jurisdiction, we rely on one or more of the following legal bases to process personal data: performance of a contract, legitimate interests in delivering and improving the service, compliance with legal obligations, and consent (where required for specific marketing or optional features).

4. How We Share Information

• Service Providers: We share data with cloud infrastructure providers, communication tools, and analytics services that help us deliver Columbus. These partners are contractually required to protect your data.
• Integration Partners: When you connect a PMS, communication channel, or other third-party system, we share information as needed to complete bookings and deliver automations.
• Business Transfers: If we merge, acquire, or undergo corporate restructuring, personal data may be transferred as part of that transaction.
• Legal Compliance: We may disclose information to authorities when required by law or to protect our rights, users, or the public.

5. International Data Transfers

Columbus operates globally with teams across India, the Middle East, and the Indian Ocean region. We may transfer data to jurisdictions where we or our service providers operate. When we do, we implement appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to protect personal information.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce agreements. Operational booking data is retained according to the settings you configure in Columbus or as required by applicable law.

7. Your Rights & Choices

Depending on where you live, you may have rights to access, correct, update, delete, or request portability of your personal data. You can exercise these rights by contacting us using the details below. You can also opt out of marketing emails using the unsubscribe link in each message.

8. Security

We maintain administrative, technical, and organisational measures aligned with industry best practices, including access controls, encryption in transit and at rest, audit logging, vulnerability management, and regular training for our teams. However, no system is entirely secure, and we encourage you to use strong passwords and maintain up-to-date security measures within your organisation.

9. Children’s Privacy

Columbus is not directed to or intended for children under 16, and we do not knowingly collect personal data from children. If you believe we have collected data about a child, contact us so we can delete the information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “effective date” above and notify you via email or in-app alerts if the changes are material.

11. Contact Us

Profitable Rooms Private Limited
Email: [email protected]
India: +91-124-430-0442
Maldives: +960-751-6900
Dubai: +971-5854-79801
Web: www.ProfitableRooms.co