Navigate the Future of Hospitality
Built by hoteliers. Backed by AI. Loved by guests.
Columbus automates every offline enquiry end-to-end so you respond instantly, sync to your PMS, and convert more direct revenue—without adding headcount.
Today
Columbus
Guests don’t wait. Nor should your booking process.
Capture every offline request, prioritise the most valuable, respond with live availability, and sync confirmed bookings directly into your PMS—automatically.
Capture & consolidate
Bring every agent and guest enquiry into one clean inbox so nothing slips through.
Smart prioritisation
AI surfaces high-value or urgent requests so your team focuses on what converts.
Instant response
Send branded quotes and confirmations with real-time rates and availability in seconds.
PMS & insights
Push reservations to any PMS and unlock actionable performance analytics automatically.
Experience Columbus’s seamless workflow with our step-by-step process.
Enquiry received
A guest or agent sends a booking request by email, WhatsApp, or form.
Columbus processes
AI analyses the enquiry, validates inventory, and assembles the best response.
Instant response
Guests receive an automated reply with pricing, availability, and upsell options.
PMS updated
Confirmed reservations sync to your PMS and performance dashboards in real time.
Team alerted
Stakeholders get notified so every department stays aligned without manual follow-up.
Your inbox is now your revenue dashboard.
30 seconds
Average response time with Columbus
35%
Conversion rate on automated replies
100%
Agent performance tracking accuracy
42%
Average revenue growth across pilots
AI-powered enquiry classification
Understand every request instantly and route it to the best workflow.
Real-time PMS integration
Sync reservations and rate updates with the systems you already use.
Automated response generation
Deliver personalised replies with pricing, policies, and upsells automatically.
Smart inbox prioritisation
Highlight high-impact enquiries so teams act on what matters most.
Edge-native infrastructure
Deployed on Cloudflare Workers and the global edge network for sub-second performance across every source market.
Enterprise-grade security & uptime
99.9% availability, encrypted data flows, and compliance-ready controls.
Cloud-native & mobile friendly
Launch fast without IT projects and manage operations from anywhere.
Resilient by architecture, optimised for speed, and governed by transparent observability.
Edge network
Application layer
Observability & compliance
Columbus aligns operators, agents, and guests around faster, smarter bookings.
Hotel operator
Agent & sales team
Guest
Plans tailored for hotels, agents, and enterprises of every scale.
Travel Agents
$499/month
Hotels
$999/month
What’s next on the Columbus platform.
AI replying
Advanced AI responses with deeper context understanding across every touchpoint.
Smart contracting
Automated contract generation and management with live rate governance.
Voice AI
Voice-powered booking assistance to convert calls into confirmed stays.
Integration upgrades
Enhanced PMS and third-party integrations for a truly connected stack.
We’ve answered the most common questions about Columbus—from pricing and integrations to support and onboarding. Still unsure? We’re just a message away.
Yes, all plans include a 14-day free trial. No credit card required.
Absolutely. You can upgrade or downgrade your plan anytime from your account dashboard.
We support integrations with all major PMS providers. Custom integration is available on request.
Email and in-app support is included for all plans. Enterprise users get 24/7 SLA-backed support.
Yes. Our platform supports multi-user access with role-based permissions.
Your data is encrypted in transit and at rest and stored securely in compliant data centers.
Columbus was created by experienced hoteliers to modernise offline bookings with AI and automation. Every workflow—from triaging enquiries to confirming stays—is designed to reduce manual effort while increasing conversion.
Our platform is deployed on Cloudflare Workers and the global edge network, keeping enquiry handling and automations close to every guest touchpoint with resilient, zero-maintenance infrastructure.
Today, leading DMCs, resort brands, and hotel groups rely on Columbus to capture more revenue, deliver spotless guest experiences, and keep teams coordinated across regions and time zones.
Lightning-Fast Confirmations
Instantly route and confirm high-priority queries so agents never lose a lead.
Automated PMS Delivery
Every confirmed reservation is pushed directly into your PMS—zero manual entry.
Empower Sales & Front Office
Give your team real-time visibility into query volume, value, and source markets.
No-Code, Cloud-Native
Get started fast. No setup overhead, mobile-friendly, and accessible anywhere.
Edge-ready by design
Cloudflare security, DDoS protection, and Workers KV keep performance consistent with minimal operational overhead.
See why hotels and tour operators trust Columbus to automate offline bookings and grow revenue.